Privacy Policy

1. About This Policy

ph688 ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming platform. This Privacy Policy describes how ph688 collects, uses, stores, shares, and protects your personal information when you access or use the ph688 website at https://ph688.app and all associated services.

This policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. It also reflects our obligations under applicable gaming regulations administered by PAGCOR.

Please read this policy carefully. If you do not agree with any part of this Privacy Policy, you should discontinue use of the ph688 platform. For questions about how we handle your data, please refer to Section 14 (Contact Us) at the end of this document.

2. Data We Collect

ph688 collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain a safe and fair gaming environment. The categories of personal data we collect include the following:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Philippine mobile number
• Email address
• Residential address (province, city, barangay)

2.2 Identity Verification Data

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS card)
• Selfie or live photo for facial verification where required
• Proof of address documents
• Proof of payment method ownership

2.3 Financial Data

• GCash or PayMaya account number (last digits only, for verification)
• BPI, BDO, or Metrobank account details used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bet records

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on ph688
• Login timestamps and access logs

2.5 Communications Data

• Records of your communications with ph688 support staff
• Feedback, complaints, and dispute correspondence
• Responses to surveys or promotions where you voluntarily participate

3. How We Collect Your Data

ph688 collects your personal data through the following means:

• Direct registration: When you create a ph688 account, you provide your name, date of birth, mobile number, and email address directly through our registration form.
• KYC verification: When you submit identity documents to complete our Know Your Customer process, we collect and store the information contained in those documents.
• Deposits and withdrawals: When you make a financial transaction on ph688, our payment processing partners transmit relevant transaction data to us.
• Platform usage: Our servers automatically log technical data such as your IP address, device information, and browsing behaviour on ph688 each time you access the platform.
• Cookies and tracking technologies: ph688 uses cookies and similar technologies to collect usage data. Please refer to Section 7 for full details.
• Support interactions: When you contact our support team via live chat or email, we retain records of those communications.

4. Why We Use Your Data

ph688 uses your personal data for the following specific purposes:

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
Age and identity verification (KYC)	Government ID, selfie, proof of address
Processing deposits and withdrawals	Financial data, transaction history
Fraud prevention and anti-money laundering compliance	Identity data, financial data, IP address, usage logs
Responsible gaming monitoring and intervention	Betting history, session data, self-exclusion records
Customer support and dispute resolution	Communications data, account data, transaction records
Platform security and abuse prevention	IP address, device data, login logs
Regulatory reporting and legal compliance	Identity data, financial data, betting records
Service improvement and analytics	Anonymised usage data, session data
Promotional communications (with consent)	Email address, mobile number, betting preferences

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its implementing rules, ph688 processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil our contractual obligations to you as a registered ph688 player — including account management, bet settlement, and payment processing.
• Legal obligation: ph688 is required by Philippine law and applicable gaming regulations to conduct KYC verification, maintain transaction records, and report certain activities to regulatory authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: ph688 processes technical and usage data to maintain platform security, prevent fraud, detect multi-accounting, and improve our services. These interests do not override your fundamental privacy rights.
• Consent: Where ph688 sends you promotional communications or uses non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time.

6. Sharing Your Data

ph688 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

ph688 engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process your data only on ph688's instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

ph688 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. ph688 cooperates fully with lawful requests from Philippine law enforcement agencies.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ph688's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.

6.4 Protection of Rights

ph688 may disclose your data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ph688, our players, or the public — including for the purposes of fraud prevention and credit risk reduction.

7. Cookies & Tracking Technologies

ph688 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and collect usage analytics. The types of cookies we use are as follows:

• Essential cookies: These are strictly necessary for the ph688 platform to function. They maintain your login session, remember your preferences, and enable core features such as the game lobby and account dashboard. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: ph688 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies: These cookies help ph688 detect and prevent fraudulent activity, including bot access and multi-account creation attempts.
• Preference cookies: These remember your language, display, and notification preferences so you do not need to reset them on each visit.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the ph688 platform. ph688 does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

ph688 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, as required by PAGCOR regulations and the AMLC.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Technical and usage logs: Retained for twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When your data is no longer required, ph688 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

ph688 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and ph688's servers
• Encryption of sensitive data at rest, including financial records and identity documents
• Role-based access controls ensuring that only authorised ph688 personnel can access personal data, and only to the extent necessary for their role
• Regular security audits and vulnerability assessments of the ph688 platform
• Multi-factor authentication requirements for administrative access to ph688 systems
• Incident response procedures for detecting, reporting, and responding to personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph688 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph688:

• Right to be informed: You have the right to be informed about how ph688 collects and uses your personal data. This Privacy Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data ph688 holds about you at any time. ph688 will respond to access requests within 15 business days.
• Right to rectification: If any personal data ph688 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings.
• Right to erasure: You may request that ph688 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that ph688 cannot delete data that we are legally required to retain.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ph688's overriding legal obligations.
• Right to data portability: You may request that ph688 provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe ph688 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact ph688's Data Protection Officer using the contact details provided in Section 14. ph688 will not charge a fee for processing reasonable data rights requests.

11. Children's Privacy

ph688 is strictly an adult gaming platform. In the Philippines, casino-style gaming and online wagering is restricted to individuals who are 21 years of age or older. ph688 does not knowingly collect personal data from any person under the age of 21.

During registration, ph688 requires all players to confirm their date of birth and to complete identity verification. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated funds will be handled in accordance with applicable regulations, and any personal data collected will be securely deleted to the extent permitted by law.

12. Third-Party Links

The ph688 platform may contain references to third-party services such as GCash, PayMaya, BPI, BDO, and Metrobank in the context of payment processing. ph688 does not control the privacy practices of these third-party services and is not responsible for their privacy policies or data handling practices.

When you interact with a third-party payment provider to complete a deposit or withdrawal, you are subject to that provider's own terms and privacy policy. ph688 encourages you to review the privacy policies of any third-party services you use in connection with your ph688 account.

13. Changes to This Privacy Policy

ph688 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players by email or by posting a prominent notice on the ph688 platform at least 14 days before the changes take effect.

The effective date at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of ph688 following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how ph688 protects your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph688 handles your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.